FAQS

East Valley ER & Hospital is open every day of the year, 24 hours a day. We never close, not even for the holidays!

East Valley ER & Hospital is a full-service hospital with ER services. We can effectively diagnose and initiate treatment for all kinds of medical emergencies, from insect bites to heart attacks to industrial and car accidents.

It depends entirely on your condition, and we can provide an estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.

No, there is no need to make an appointment for emergency medical care with East Valley ER & Hospital. We treat patients 24 hours a day, 7 days a week, 365 days a year.

Yes, East Valley ER & Hospital treats patients of all ages for all medical conditions.

East Valley ER & Hospital differs from an urgent care center in that most urgent care centers are designed to handle non-life-threatening medical complaints. An urgent care facility is much like a doctor’s office with extended hours. Urgent care clinics are often staffed by Physician Assistants or Nurse Practitioners who are unable to treat critical trauma patients. If a patient goes to an urgent care clinic with a life-threatening emergency, the patient will be redirected to EMS or 911.

In contrast, East Valley ER & Hospital is always open and staffed by highly-trained emergency room doctors and nurses. Our micro-hospital is also equipped like a large hospital and offers on-site imaging services like X-rays, MRI, CT scans, and ultrasound. We also offer in-house laboratory services and are equipped and staffed to treat a full range of emergencies, 24/7.

East Valley ER & Hospital provides prompt and thorough results for any test ordered.

We have virtually no wait time. In hospital-based ERs, the wait times are longer due to an increase in patient volume, as well as, taking care of critical patients that are brought in by ambulances. With the lower patient volume, our ER physicians and registered nurses can see you promptly and efficiently, so that you are back in the comfort of your home quicker. We even have the capability to accept patients from 911 ambulance services.

We are able to perform the majority of tests hospital ERs perform.

Yes, we have X-ray, MRI, Ultrasound, CT, and Doppler technology. When you require imaging services, in addition to being evaluated in real-time by the ER doctor, we also send the images electronically to an offsite radiologist so that it can be read immediately. An added benefit is that this technology provides printed radiology reports that are typically ready in about 45 minutes, which is faster than in hospital ERs. East Valley ER & Hospital also can provide patients a copy of their scan via email.

East Valley ER & Hospital accepts commercial insurance plans, medicare, medicaid, and honors in-network benefits for medical emergencies.

We accept cash, checks, and all major credit cards, including MasterCard, Visa, American Express, and Discover.

You will be required to pay your emergency room copay at the end of your visit.

According to Arizona guidelines, all insurance carriers must pay in-network benefits for any member seeking emergency medical treatment at an ER. Arizona law requires the insurance carrier to pay for your emergency care, regardless of whether the emergency room is “in-network” or “out-of-network.” The state of Arizona empowers you to use the "prudent layperson standard” when considering what constitutes an emergency.

The following documentation is required for hospital outpatient services to be rendered. 1. Documentation that supports medical necessity of the outpatient service (e.g. physician's office visit note, or progress note, etc.) 2. A signed and dated physician's order for the outpatient service.